Refund policy

At Clarume, we want you to be fully satisfied with your purchase. If something isn't quite right, returning it is easy.

30-day return window

You can request a return within 30 days of receiving your order. To qualify, items must be unused, in their original condition and in their original packaging.

Restocking fee

We never charge a restocking fee at Clarume.

How to start a return

Send us a message via our contact page, including your order number and the items you want to return. Within 24 hours, we will reply with the return instructions and the return address. Please don't ship anything back before contacting us.

Return shipping costs

Return shipping costs are paid by the customer, unless an item arrives damaged or we sent you the wrong item. In those cases, we cover the cost of the return shipping.

Refunds

After we receive and inspect your return, we will let you know and refund your original payment method within 5 business days. Depending on your bank, it may take a few extra days for the refund to show on your statement.

Damaged or incorrect items

If your order arrives damaged or you received the wrong item, contact us within 48 hours of delivery and include a photo. We will send a replacement or give you a full refund, shipping costs included, at no cost to you.

Exchanges

The quickest way to exchange an item, for example for another size or colour, is to return the original item and place a new order for the one you want.

Non-returnable items

Some items cannot be returned. This includes gift cards, sale or clearance items, and any item that has been used, washed or damaged through use. Not sure whether your item qualifies? Contact us before sending it back and we will help you out.

Contact

Clarume
1021 E Lincolnway #9147, Cheyenne, WY 82001, United States
Phone: +1 307 400 8256
Email: info@clarume.com
Monday to Friday: 9:00 AM to 6:00 PM (EST)
Saturday and Sunday: 10:00 AM to 4:00 PM (EST)