Shipping policy

Shipping at Clarume is easy: every order within Canada ships for free, with no minimum spend.

Shipping costs

We offer free shipping on all orders delivered within Canada.

Processing time

We process orders within 1-2 business days. Orders placed on a business day before 6:00 PM EST are usually processed that same day. Orders placed during the weekend or on a public holiday are processed on the following business day.

On Fridays, the cut-off time is 3:00 PM (EST).

Delivery time

Once processed, delivery usually takes 5 to 13 business days. In total, you can expect your order to arrive within 6 to 15 business days of placing it. These delivery times are estimates and can sometimes vary because of carrier delays.

Order tracking

As soon as your order is on its way, you will receive an email with a tracking link. Tracking normally becomes active within 24 hours after shipment. If your tracking information hasn't changed for more than 5 business days, let us know and we will look into it immediately.

Address changes

Need to update your delivery address? Contact us as soon as possible via our contact page. As long as your order hasn't shipped yet, we will change the address for you.

Lost or delayed orders

If your order hasn't arrived within 14 business days, please contact us. We will look into it with the carrier and, if your order turns out to be lost, we will send you a replacement or a full refund.

Contact

Clarume
1021 E Lincolnway #9147, Cheyenne, WY 82001, United States
Phone: +1 307 400 8256
Email: info@clarume.com
Monday to Friday: 9:00 AM to 6:00 PM (EST)
Saturday and Sunday: 10:00 AM to 4:00 PM (EST)